Lets talk Support and Enhancements

How can we support you and your business?

Why Cold Banana for Support and Enhancements

We all know that a great digital experience is essential for any business, and it's not just about launching your solution. At Cold Banana, we're here to help you continuously review and enhance your digital solutions to ensure they're always at their best.

Our team of experts can support you and your team for the long term, helping you adapt and evolve with any business and technology changes that come your way. Plus, we provide deep dive analysis with an annual review of user behavior and site user experience, comparing your performance against your closest competitor. So you can stay ahead of the game!

From day-to-day support to enhancements, we're always by your side on your digital journey. We offer a range of support packages, so you can have constant and secure access to our experts whenever you need us.

Let's work together to create a digital solution that's fun, exciting, and professional - just like Cold Banana!


At Cold Banana, we understand that website issues can happen at any time, which is why we offer Service Level Agreements (SLAs) to give you guaranteed response and investigation times. Whether you encounter a bug, hosting problem, or have a question about your CMS, our support team is here to help. We work across all our SLAs to ensure the highest standard of service for our clients. Plus, at the end of every month, we'll send you a report with SLA activity, including a summary of analytics and how they're performing against agreed KPIs.

If you're looking for a dedicated team to work on your website, our Retainer package may be perfect for you. With a Retainer, Cold Banana dedicates a certain number of days each month to work on your website, from site upgrades to added functionality. The advantages of a Retainer are many, including:

  • A dedicated team that ensures continuity of service and responsiveness, and can even work onsite alongside your business where appropriate.
  • A reduction in lead time and start-up costs. With a Retainer, we work with you to prioritize ideas and work through a roadmap that supports your business objectives without scheduling resources for each isolated project.


Let's work together to create an amazing digital experience for your business - with Cold Banana, anything is possible!


At Cold Banana, we understand that a website is never truly finished - it's a constantly evolving tool that should grow and adapt with your business. Our team of digital experts is here to help you identify opportunities to enhance your website and boost your performance.

We'll work with you to create a technical roadmap that ensures your website is performing at its full potential. Our detailed audits cover areas such as user updates, competitor benchmarking, user experience review, and accessibility review. We'll then provide you with a report of our findings and work with you to identify key opportunities for improvement. And we won't stop there - we'll continue to monitor your website's performance, analyze data, and optimize accordingly.

We know that analytics are key to understanding how your website is performing, which is why we use best-in-class tools like Google Analytics, Google Tag Manager, and Hotjar to monitor traffic, referrals, and user data. Our digital analytics review includes a personalized dashboard based on key performance indicators, audience analytics to identify your most engaged visitors, and channel performance analysis to determine which channels are most effective for driving traffic.

At Cold Banana, we're committed to helping our clients achieve their business objectives. Whether you need ongoing support or a comprehensive strategy report, we're here to help you grow and succeed.


At Cold Banana, we understand that having a strong online presence is crucial for any business. That's why we offer a range of services to help our clients succeed in the digital world. From developing a business enhancement strategy to conducting a detailed analysis of your website's performance, we work closely with our clients to identify opportunities for improvement and ensure their website is performing at its full potential.

We offer different types of support packages, including an SLA, retainer, and ongoing support, so that our clients always have access to our team of digital experts whenever they need it. With Cold Banana by your side, you can be confident that your website is in good hands.

Ready to discuss your challenges?

Cold Banana have been supporting business like yours since 2015, if you would like to find out more about how we could help you and your business than please get in touch.

Alternatively if you are looking to find out how you can join the team then please get in touch to speak with one of our team.

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