Sitecore Support & Maintenance
What is Sitecore Support?
As a Sitecore Silver Enterprise Solutions Partner, we provide expert support for businesses using the Sitecore platform - whether you're resolving a technical issue, improving performance or evolving your digital experience in line with business goals.
We help brands troubleshoot and optimise their Sitecore websites. Whether you're preparing to transition from your current digital agency, need performance tuning, require updates and security patches or are looking to enhance your marketing capabilities, we’ve got you covered.
Ongoing Sitecore Support You Can Rely On
Sitecore is a powerful platform - but without the right support, issues like slow page speeds, outdated modules, broken personalisation or deployment issues can occur. Like any enterprise-level CMS, it requires consistent care to ensure speed, stability and security.
Whether your stuggling with technical issues, marketing tools that aren't working as expected or lacking the internal team needed to manage the platform, our experienced team can offer guidance, proactive monitoring and hands-on support when it matters most.
Why is Cold Banana the top choice for Sitecore Support?
As a Sitecore Solutions Partner, we understand the real challenges businesses face when managing a Sitecore platform. From underperforming websites and unstable updates to internal knowledge gaps and unreliable support - we’re here to fix what’s holding you back.
We’ve worked with brands at every stage of their Sitecore journey, from new builds to ageing implementations in need of stability, speed and strategic direction. Our support is designed to remove the friction, fill your internal capability gaps and make sure your platform keeps delivering value long after launch.
Solving our clients pain points
24/7 support - For urgent issues, downtime or unexpected errors, our UK and Dubai teams provide round-the-clock assistance across time zones.
Upgrades and patching - Avoid failed deployments and security risks with reliable version control and update support.
Performance tuning and optimisation - If your site is slow or struggling under traffic, we’ll diagnose and resolve bottlenecks fast.
Content and marketing support - Fix broken personalisation, enable campaign tools and empower your marketing team to use Sitecore effectively.
Security monitoring - Stay protected with proactive checks and adherence to industry best practices.
Training and onboarding - Bridge internal knowledge gaps and reduce reliance on external support by upskilling your team.
Strategic consultation - If your platform’s direction feels unclear, we’ll help align your Sitecore roadmap with your business goals.
Sitecore is a leading DXP, trusted by enterprises across the globe. It provides a powerful CMS combined with advanced personalisation and marketing features that help organisations deliver seamless and relevant digital experiences at scale.
Sitecore empowers marketers to deliver tailored user experiences through built-in personalisation, whether based on behaviour, demographics or specific campaign rules. Its marketing automation tools allow teams to set up nurture journeys and automated workflows directly within the platform. With integrated analytics and insights, businesses can make informed, data-driven decisions that continuously optimise performance.
The platform is designed to suit modern digital strategies, supporting both traditional and headless CMS setups, composable architectures and multi-site and multi-language websites. It also integrates seamlessly with third-party systems such as CRMs, ERPs and ecommerce platforms, giving businesses the flexibility to build around their existing tech stack.
Cold Banana have been supporting business like yours since 2015, if you would like to find out more about how we could help you and your business than please get in touch.
Alternatively if you are looking to find out how you can join the team then please get in touch to speak with one of our staff members.