Sitecore Support & Maintenance
Why Choose Cold Banana for Sitecore Support?
As a Sitecore Silver Enterprise Solutions Partner, we provide expert support for businesses using the Sitecore platform; whether you're resolving a technical issue, improving performance or evolving your digital experience in line with business goals.
We help brands troubleshoot and optimise their Sitecore websites. Whether you're preparing to transition from your current digital agency, need site performance tuning, require updates and security patches, or are simply looking to enhance your marketing capabilities, we’ve got you covered!
Ongoing Sitecore Support You Can Rely On
Sitecore is a powerful platform... but without the right support, issues like slow page speeds, outdated modules, broken personalisation or deployment issues can occur. Like any enterprise level CMS, Sitecore platforms requires consistent monitoring, care and upkeep to ensure speed, stability and security.
Whether you're struggling with technical issues, marketing tools that aren't working as expected, or lacking the internal team needed to manage the platform, our experienced team can offer guidance, proactive monitoring and hands-on support when it matters most.
Why is Cold Banana the top choice for Sitecore Support?
As a Sitecore Solutions Partner, we understand the real challenges businesses face when managing a Sitecore platform. From underperforming websites and unstable updates to internal knowledge gaps and unreliable support, we’re here to fix what’s holding you back.
We’ve worked with brands at every stage of their Sitecore journey, from new builds to ageing implementations in need of stability, speed, and strategic direction. Our support services are designed to remove friction, fill your internal capability gaps, and make sure YOUR platform keeps delivering value long after launch!
How Does Cold Banana Solve Client Pain Points
24/7 support - For urgent issues, downtime or unexpected errors, our UK and Dubai teams provide round-the-clock assistance across time zones.
Upgrades and patching - Avoid failed deployments and security risks with reliable version control and update support.
Performance tuning and optimisation - If your site is slow or struggling under traffic, we’ll diagnose and resolve bottlenecks fast.
Content and marketing support - Fix broken personalisation, enable campaign tools and empower your marketing team to use Sitecore effectively.
Security monitoring - Stay protected with proactive checks and adherence to industry best practices.
Training and onboarding - Bridge internal knowledge gaps and reduce reliance on external support by upskilling your team.
Strategic consultation - If your platform’s direction feels unclear, we’ll help align your Sitecore roadmap with your business goals.
Sitecore is a leading DXP, trusted by enterprises across the globe. It provides a powerful CMS combined with advanced personalisation and marketing features that help organisations deliver seamless and relevant digital experiences at scale.
Sitecore empowers marketers to deliver tailored user experiences through built-in personalisation, whether based on behaviour, demographics or specific campaign rules. Its marketing automation tools allow teams to set up nurture journeys and automated workflows directly within the platform. With integrated analytics and insights, businesses can make informed, data-driven decisions that continuously optimise performance.
The platform is designed to suit modern digital strategies, supporting both traditional and headless CMS setups, composable architectures and multi-site and multi-language websites. It also integrates seamlessly with third-party systems such as CRMs, ERPs and ecommerce platforms, giving businesses the flexibility to build around their existing tech stack.
Cold Banana have been supporting business like yours since 2015, if you would like to find out more about how we could help you and your business than please get in touch.
Alternatively if you are looking to find out how you can join the team then please get in touch to speak with one of our staff members.
What does Sitecore support include?
Sitecore support includes technical troubleshooting, platform maintenance, security updates, performance optimisation, bug fixes and ongoing Sitecore CMS development. We provide proactive Sitecore support to help organisations maintain secure, reliable and high performing digital platforms.
Can Cold Banana support a Sitecore website built by another agency?
Yes. We regularly support Sitecore websites developed by other agencies. Our Sitecore developers can review your existing implementation, identify areas for improvement, and provide ongoing technical support, maintenance and enhancements tailored to your unique business needs.
Can Cold Banana help with Sitecore upgrades?
We can! Our Sitecore upgrade services help organisations move from outdated versions of Sitecore to modern supported versions of the platform. Our team reviews your existing website, plans the upgrade process, and ensures your content, integrations and functionality continues to perform efficiently throughout the project.
How can ongoing Sitecore support improve website performance?
Regular Sitecore support helps organisations improve website speed, stability, security and user experience by ensuring new updates or hotfixes are properly implemented as Sitecore pushes them live. Through continuous monitoring, optimisation and technical improvements, our Sitecore experts can help you make sure your Sitecore platform continues to meet the needs of your users and your business.
Does Cold Banana provide long term Sitecore support and maintenance?
Yes. We provide long term Sitecore support and maintenance services that evolve alongside your organisation. Whether you’re looking for intermittent support, or you’re interested in a Service Level Agreement as part of a monthly retainer, our team is here and ready to provide their technical expertise! We can implement platform improvements, new functionality, and provide ongoing strategic guidance to help you maximise the value of your Sitecore investment.